Refund Policy

Thank you for choosing Iso For Tender. We are an independent private consultancy firm providing professional documentation assistance, registration support, compliance guidance, application assistance, and business consultancy services.

By making a payment on isofortender.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Consultancy Fee

Payments made through this Website are towards professional consultancy, documentation assistance, application preparation, application management, customer support, follow-up assistance, and other services described for the selected service.

Our refund eligibility is determined based on the stage of service and the work already performed by Iso For Tender.

2. Refund Before Process Initiation

If payment has been completed but the requested service process has not yet been initiated, the customer may be eligible for a 30% refund.

The remaining amount may be retained towards administrative activities, document review, customer support, communication, service coordination, and other work already performed.

3. Duplicate Payment

If the same payment is accidentally made more than once for the same service, the duplicate transaction will be eligible for a 100% refund after successful verification.

4. Refund After Process Has Started

If consultancy, documentation, application preparation, or related services have already commenced, the customer may be eligible for a 20% refund.

The remaining amount covers consultancy work, documentation preparation, verification, application-related activities, administrative efforts, communication, and processing already performed.

5. Inability to Provide Service

In exceptional circumstances where Iso For Tender is unable to proceed with the requested service due to operational limitations or other valid reasons attributable to us, a 90% refund may be issued.

The remaining 10% may cover payment gateway charges, banking charges, administrative expenses, and other costs already incurred.

6. Government or Third-Party Fees

Government fees, statutory charges, certification-body fees, inspection charges, or third-party fees may be governed by the refund rules of the relevant authority or organization.

Iso For Tender cannot guarantee refunds of amounts already paid to government authorities, certification bodies, registrars, or other third parties.

7. Successful Completion of Service

Once the requested consultancy service has been completed within the agreed scope, no refund request shall ordinarily be accepted.

Consultancy, documentation, application-support, or other services that have been substantially delivered are considered non-refundable.

8. No Refund Due to Government or Third-Party Decision

• Application rejection by a government authority
• Certification body not issuing a certificate
• Additional documents being requested
• Government objections or inspections
• Processing delays
• Changes in government rules or procedures
• Decisions outside the control of Iso For Tender

9. Refund Due to Applicant-Provided Information

• Incorrect information
• Incomplete information
• False or misleading information
• Invalid documents
• Expired documents
• Forged or fraudulent documents
• Failure to provide required documents
• Failure to respond to requests
• Failure to meet eligibility requirements
• Delay caused by the applicant

10. Non-Refundable Situations

• Consultancy services already completed
• Documentation already prepared
• Application preparation already performed
• False or misleading information submitted
• Invalid or forged documents submitted
• Failure to provide required documents
• Government or third-party rejection
• Government processing delays
• Changes in government rules or procedures
• Failure to satisfy eligibility requirements
• Circumstances beyond our control
• Services already delivered according to scope

11. Refund Request Procedure

Refund requests should include:

• Customer Name
• Registered Mobile Number
• Email Address
• Service Purchased
• Payment Reference Details
• Date of Payment
• Reason for Refund Request

12. Refund Processing Time

Approved refunds are generally processed within 7–10 working days.

13. Mode of Refund

Approved refunds will normally be processed through the same payment method used for the original transaction.

14. Cancellation of Service

Cancellation does not automatically entitle the customer to a full refund. Refund eligibility depends upon the stage of service and work already completed.

15. Contact for Refund Requests

Iso For Tender – Private Consultancy Services
Website: isofortender.com
Email: info@isofortender.com
Phone: +91 98189 28594
Office Address: B1/2, Janakpuri, New Delhi – 110058, India

16. Policy Updates

Iso For Tender reserves the right to revise, modify, update, or replace this Refund Policy at any time.

17. Acceptance of Refund Policy

• You have read and understood this Refund Policy.
• You agree to the terms governing refunds and cancellations.
• You understand that Iso For Tender is an independent private consultancy firm.
• You understand that Iso For Tender is not a Government authority or Government-designated service provider.
• You voluntarily purchase our consultancy and support services.
• You agree to comply with this Refund Policy.